Virgin Media broadband down for thousands of customers

Virgin Media broadband down for thousands of customers

VIRGIN Media broadband is down for thousands of customers, leaving them unable to get online.

Issues with the internet provider began around 10am this morning, according to complaints tracker Downdetector.

So far, around 1,398 customers have complained about the service, which is impacting users mostly in the south of England.

Households in London appear to be the worst affected, as well as those in Cardiff, Cambridge, Brighton and Norwich.

Around 80% of the complaints are about a broadband outage, while just 15% concern patchy mobile internet service and 3% about issues with TV packages.

The internet drop out comes as millions of employees rely on the network provider to work from home under coronavirus lockdown restrictions.

Virgin Media is yet to confirm the outage and The Sun has contacted the network for comment.

Angry customers have taken to Twitter to complain about how the outage has interrupted their work.

One person wrote: "@virginmedia down again."

While another said: "@virginmedia second day of your wifi continuously cutting out but you won't update your service page to reflect these issues."

A third person wrote: "@virginmedia So my service has gone down again in my area…:/ Your Status Checker broke as well 🙁 (on 4G and works fine).

"Please make it more stable :/".

How do I check my Virgin Media service status?

Virgin Media has a dedicated web page where you can find out if there are any problems in your area.

Click here to visit the My Virgin service update website.

To find out if there are problems in your area, enter your postcode.

See our Virgin Media outages guide for more information on how to check your service and if you're eligible for compensation.

More to follow…

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