Can gas pipes freeze? What to do if your area has supply problems and the British Gas breakdown contact number

Can gas pipes freeze? What to do if your area has supply problems and the British Gas breakdown contact number

They do happen though, and for a variety of reasons, but is it actually possible for the gas in your pipes to freeze? Here's what you need to know to get the problem sorted if your gas goes out…

Can gas pipes freeze?

The simple answer is no, it is highly unlikely that your gas pipes can freeze over.

This is because gas is delivered to homes highly pressurised and very dry, meaning even the coldest of temperatures will not affect it.

The only way a gas pipe could freeze is if it was installed or repaired incorrectly.

If water managed to get in during work on the pipes then this could potentially freeze in cold weather and cause disruption to your supply.

But even then, this scenario is incredibly rare.

What may occur is waste pipes coming from your boiler can freeze, like the white condensate pipe that takes waste water from the system.

A simple trick is to heat up some water and pour it on the pipe.

How to get a boiler for free

The Government's Energy Company Obligation (ECO) scheme will replace old, inefficent boilers for low-income families either completely free of charge or with a big discount.

The rules to qualify for the scheme are quite complicated. Your boiler must be at least five years old and receive Pension Credit or Child Tax Credits and have an income of below £16,010.

You might also be eligible if you receive benefits like Job Seekers Allowance and Income Support AND at least one other benefit such as Disability Living Allowance or have children under 16 or under 20 if there not in higher education.

It isn't available to those in council owned properties – and if you are a private tenant you must have permission from the landlord.

Contact the Energy Saving Advice Service on 0300 123 1234 to see if you qualify.

What to do if you have gas supply problems

If you are not getting the right supply of gas you may have a leak.

You should call the gas emergency number on 0800 111 999 immediately if you smell gas or suspect a leak.

Open all windows in your home, do not touch electrical equipment and turn off your gas meter.

If you do not smell gas and do not suspect a leak, there may be a more general problem with your supply or your boiler.

Signs that your boiler is faulty include finding soot around it, a weak yellow flame instead of a blue flame, and the pilot light blowing out easily.

In such cases you should contact your gas supplier. If you live in a rented property, contact your landlord.

The British Gas breakdown contact number

Even if you are not a British Gas customer, the company can carry out home boiler repairs.

For a repair and ongoing cover, British Gas charges £79 plus 12 monthly payments of £24.50.

The company also does one-off repairs at:

  • £79 or £89 for up to 30 minutes
  • £199 or £238.99 for between 30 minutes and 2 hours
  • £409 or £459 for anywhere over 2 hours

The difference in price rates is dependant on where you live.

Contact British Gas on 0333 202 9818 for a one-off repair or visit the website to set up an ongoing cover arrangement.

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