After Southwest meltdown, experts issue tips on avoiding future airport issues
Southwest Airlines still working to return luggage to rightful owners
FOX Business’ Grady Trimble reports from Chicago’s Midway Airport, where Southwest Airlines claims lost bags will be returned to owners by the end of this week.
Travelers impacted by Southwest's operational meltdown last month may have skipped some important steps when trying to recoup their losses, including keeping their receipts, according to online travel insurance agency InsureMyTrip.com.
Thousands of passengers across the nation found themselves displaced or stranded during the holiday season after a winter storm and technology meltdown led to nearly 17,000 canceled flights.
Southwest apologized for the major disruption, and promised to refund passengers and cover "reasonable" bills for hotel rooms, meals and alternate transportation. It has also been offering 25,000 frequent-flyer points to affected customers.
Even though the company is working on fixing its damaged reputation, the incident left a bad taste in customer mouths.
To help, InsureMyTrip travel insurance expert Meghan Walch issued a number of tips to help travelers handle issues like this in the future.
SOUTHWEST AIRLINES SAYS HOLIDAY CANCELLATIONS COULD AMOUNT TO $825M LOSS