A man broke both his hips while getting off a spinning fairground ride.
Luke Smith, from Bristol, slipped on a wet, metal ramp at the Funderworld amusement park, sending his legs through some railings.
He suffered "life-changing" injuries in the fall at the Durdham Down funfair.
Luke, 26, was with a friend and his mum Tanya at the time of the fall, reports Bristol Live .
Tanya has now slammed Funderworld for not having safety mats on the ramps next to the ride.
She said: "Luke went on a spinning ride with a friend, and afterwards he stepped on the metal ramp to come off, which was wet from the rain.
“He slipped on the metal, and as he went down, his legs went through some metal railings on a grass verge near the bottom of the ramp.
“He went right on his backside, flew through the railings and his legs got jammed. He didn’t slide that far but he went down with a wallop.
“He was saying, ‘I feel electrocuted, turn it off’. It must have been the pain of breaking both his hips.”
Luke's collarbone came out and he sustained several gashes to his legs.
His mum said he was in shock and went “absolutely mental”.
Tanya claims Funderworld staff showed a lack of urgency.
She said: “My friend had to phone the ambulance five minutes after it happened, because Funderworld still hadn’t done it.
“The first thing they did should have been phoning an ambulance.”
But Funderworld has told Bristol Live its workers did call for an ambulance.
Tanya added: “The first aider was talking to Luke, saying they didn’t think he had broken anything.
“I was asking them to get Luke’s legs out, because they were jammed and causing him a lot of pain.
“The ambulance came about 20 minutes after my friend called. Just before it got there, I finally got the funfair staff to help me get his legs out.
“My main frustration is there weren’t any safety mats. These were put down shortly after the accident, when it was too late.”
Luke was taken to Southmead Hospital and had an operation on both hips.
Tanya said: "The doctors say it will be life-changing.
“He will probably have hip trouble for the rest of his life and he might need a replacement, we’ve been told.
“My son is shocked and gutted. He is very active and loves riding his mountain bike. It will really affect him.”
A Funderworld spokeswoman gave the amusement park’s account of what happened.
She said: “On exiting the stationary ride Mr Smith slipped. The first aid team were called by the ride attendant.
“They attended the scene immediately. On assessing Mr Smith they ascertained that he would require further treatment and phoned for an ambulance.
“The team remained in attendance with Mr Smith until the ambulance arrived. They then provided the ambulance team with the history of the situation.
“The ambulance personnel then took over and transported Mr Smith to hospital. To express our concern we have made a follow up call to his family to check on his progress.”
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