The 41-year-old woman, who spends £150 a week to travel 70 miles to see her four-month-old ill daughter, was left stunned by the act of kindness by the rail conductor.
Rachel Broadway gave birth to twins prematurely in December – and while son Odin has been able to come home, daughter Ocean has been kept in a neonatal ward.
The little girl was diagnosed with necrotizing enterocolitis, a devastating disease which affects the intestines in infants delivered early.
Her mum has been spending £25 a day, travelling from her home in Retford, Nottinghamshire to the Sheffield Teaching Hospital five days a week – and had been unable to get there more regularly due to the expense.
Since Ocean is receiving regular treatments for her condition, she has no idea when her daughter will be able to come home.
However, Rachel will no longer have to shell out for pricey train fares to be by her daughter's side after the thoughtfulness of a train guard called Emma.
The member of rail staff regularly checked the mum's tickets on the route.
Then, on one recent journey, Emma asked Rachel why she made the same trip from Monday to Friday.
On finding out the heartbreaking reason, the Northern Rail worker spoke with her manager who arranged for her to travel for free on the route until Ocean is out of hospital.
In a Facebook post, the grateful mum wrote: "I am absolutely pleased with their humanity – so much love from me and thanks to them for their kindness.
"This now means that I can see Ocean every day rather than just the five – it will save a lot of money along the way.
"It’s been such a difficult few months for me and the kids, so this has raised our spirits so much. ‘Emma, you are one in a million and I am in tears of gratitude."
Rachel put an appeal out on Facebook to track down Emma so she could thank her – and they were eventually put in touch.
"We chat to each other on Facebook and text now and again’, Rachel told Metro.
"Often Emma will ask me how Ocean is doing in the hospital and if we’ll maybe see each other again on the trains.
"I am still incredibly overwhelmed that a stranger could do such a lovely thing."
We recently told you how a baby girl has been born with a rare condition that means her skin sheds ten times faster than normal.
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